Question 1

What areas do you cover for domestic construction work?

Accepted Answer

At LXM Building Services, we proudly serve clients across London, including Central London and the surrounding areas. With in-depth knowledge of local planning regulations, architectural styles, and logistical considerations, we deliver tailored construction solutions suited to both historic and contemporary properties. If you're located on the periphery of London, feel free to get in touch, we often accommodate nearby locations depending on the scope of the project.

Question 2

How long will my building project take?

Accepted Answer

The duration of your project will depend on the scope and complexity of the work. For example, a standard loft conversion may take 6–8 weeks, while a rear extension could take 10–14 weeks. Full refurbishments or basement conversions may require 3–6 months. We always provide a detailed project timeline before work begins and offer realistic start and end dates. At LXM, we pride ourselves on sticking to schedule and maintaining clear communication throughout the process, with regular updates and milestone reviews to keep you informed.

Question 3

Are you fully licensed and insured?

Accepted Answer

Yes. LXM Building Services is fully insured and all our work is carried out in accordance with UK building regulations. Our electricians are NICEIC-approved and our gas engineers are Gas Safe registered. We also ensure public liability and employer’s liability insurance are in place for every job. This protects you, your property, and our team throughout the build process. We take compliance seriously and provide the necessary documentation and certification upon completion of works, whether it's a loft conversion, electrical rewiring, or a full refurbishment.

Question 4

Can you help with planning permission and building regulations?

Accepted Answer

Absolutely. LXM works closely with architects and local authorities to ensure all planning permission and building control requirements are properly addressed. If your project falls under permitted development, we’ll confirm this for you. If planning permission is required, we can support you with applications, drawings, and liaison with your local council. We also ensure that all work complies with UK building regulations, including fire safety, insulation, drainage, structural integrity, and electrics. Our goal is to make the process smooth and compliant from start to finish.

Question 5

Do you offer fixed-price quotes?

Accepted Answer

Yes, we do. After an initial consultation and site visit, we’ll provide a detailed fixed-price quote that outlines the cost of labour, materials, timelines, and any contingencies. We take pride in offering transparent pricing with no hidden costs. If the scope of the project changes due to additional work or customer requests, we always discuss and agree on pricing changes in writing before proceeding. This way, you’re never caught off guard. Our reputation is built on trust, and clear financial communication is a key part of that.

Question 6

What makes LXM different from other building companies in London?

Accepted Answer

What sets LXM apart is our combination of commercial construction experience and high-end domestic craftsmanship. We bring a level of professionalism, organisation, and quality control that’s often missing in the domestic sector. Every member of our team is qualified, courteous, and committed to delivering outstanding results. We also offer a full-service model – from design consultation and planning to construction and finishing. With clear communication, fixed pricing, and full certifications, we ensure a smooth experience and stunning outcomes every time.

Question 7

Do you manage everything in-house or use subcontractors?

Accepted Answer

We manage all major aspects of your project in-house, including project management, carpentry, plumbing, electrical, decorating, and general construction. For specialist services – such as structural engineering or bespoke joinery – we use trusted subcontractors with whom we have long-term partnerships. All external professionals are vetted, insured, and managed directly by our team to ensure consistent quality and accountability. By keeping the majority of work under our supervision, we reduce delays, control quality, and provide you with a single point of contact throughout the project.

Question 8

Can I live in my home during the works?

Accepted Answer

This depends on the scale of your project. For minor refurbishments or single-room renovations, it’s often possible to remain in the property with some temporary adjustments. However, for larger works such as full refurbishments, loft conversions, or extensions that affect kitchens and bathrooms, we may recommend temporary accommodation for part or all of the project. We’ll always discuss this with you during the planning phase and can help phase works to minimise disruption where possible. Your safety and comfort are always top priorities.

Question 9

What kind of aftercare or warranty do you provide?

Accepted Answer

LXM offers a full aftercare service and warranty on all works carried out. Most structural work comes with a 10-year guarantee, while installations like boilers and electrical systems are covered by manufacturer warranties and industry-standard guarantees. If any issues arise after completion, we’re just a phone call away. We pride ourselves on building long-term relationships and stand by the quality of our work. A formal warranty document will be provided upon completion, along with building control certificates and compliance paperwork.

Question 10

How do I get started with a quote or consultation?

Accepted Answer

Getting started is simple. You can fill in the contact form on our website, call us directly, or email your requirements. We’ll arrange a free, no-obligation consultation where we discuss your project, assess the site (if needed), and understand your goals and budget. Following this, we provide a detailed quote and project plan. Whether you’re ready to start or just gathering ideas, our team is happy to provide advice and guidance. We aim to make your experience with LXM as professional and helpful as possible from day one.

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